FAQ

  1. How do I personalize my necklace

    During the ordering process, you’ll have the option to add personalized details such as names, initials, dates, or special messages.

  2. What is the production time for personalized items? 

    Each keepsake is handcrafted with care. Please allow 5-7 business days for production before your item is shipped.

  3. Can I make changes to my order after it’s been placed?

  4. If you need to modify your order, please contact us within 24 hours of placing it. After this period, changes may not be possible due to the personalization process.

  5. What materials are used in your keepsakes?

Our products are crafted from high-quality materials such as sterling silver, gold vermeil, and stainless steel. Specific material details are available on each product’s page.

 

7. How should I care for my personalized jewelry?

To maintain the beauty of your keepsake:

• Avoid exposure to water, lotions, and perfumes.

• Store it in a jewelry box or pouch when not in use.

• Gently polish with a soft cloth as needed.

 

8. What if my item arrives damaged or incorrect?

We strive for perfection, but if there’s an issue with your order, please contact us within 48 hours of receiving it. Provide photos of the problem, and we’ll work to resolve it promptly.

9. Can I return or exchange a personalized item?

Due to the custom nature of personalized items, we cannot accept returns or exchanges unless the item is faulty. If you encounter any issues, please reach out to us.

 

10. Do you offer gift wrapping services?

Yes, we provide elegant gift wrapping for an additional fee. You can select this option during checkout, and your keepsake will arrive beautifully packaged.

 

11. How can I contact customer support?

For any inquiries, please email us at [insert your email]. Our team aims to respond within 1-2 business days.